Terms and Conditions

Effective Date: 06/24/2026

These Terms and Conditions (“Agreement”) govern the products and services provided by CSA HVAC Services (“CSA,” “we,” “our,” or “us”) to the customer (“Customer,” “you,” or “your”).

1. Acceptance of Terms

By purchasing products, requesting services, signing an installation proposal, scheduling service, submitting a form on our website, or otherwise engaging CSA HVAC Services, you agree to be bound by these Terms and Conditions.

CSA reserves the right to modify these Terms and Conditions at any time. The version posted on our website at the time services are requested or an agreement is executed shall govern.

2. Payment Terms

Customer agrees to pay for products and services according to the pricing and payment terms contained in the applicable estimate, proposal, invoice, service agreement, maintenance agreement, subscription agreement, or other written agreement provided by CSA.

Past-due balances may be subject to late fees and collection costs as permitted by applicable law.

3. Scheduling and Completion of Work

CSA will perform services within a reasonable timeframe. Completion dates are estimates and may be affected by circumstances beyond our reasonable control, including but not limited to labor shortages, supply chain delays, severe weather, acts of God, transportation delays, or other unforeseen events.

4. Property Access and Supervision

An adult eighteen (18) years of age or older must be present during scheduled service appointments unless otherwise agreed upon by CSA. CSA reserves the right to refuse or reschedule service if no responsible adult is present.

5. Existing Equipment

CSA is not responsible for the performance, condition, compatibility, or failure of existing equipment, ductwork, controls, electrical systems, or materials not installed by CSA.

Any additional work required due to deficiencies in existing equipment or systems may result in additional charges.

6. Warranty

Unless otherwise specified in writing, equipment installed by CSA includes:

• One (1) year workmanship warranty covering installation-related defects.
• Manufacturer’s parts warranty as provided by the equipment manufacturer.

Warranty coverage does not include damage caused by misuse, neglect, lack of maintenance, unauthorized modifications, power surges, acts of nature, improper thermostat settings, clogged filters, blocked airflow, or work performed by third parties.

7. Indemnification

Customer agrees to indemnify, defend, and hold harmless CSA HVAC Services and its owners, officers, employees, agents, and affiliates from claims, damages, losses, liabilities, expenses, and attorney’s fees arising from the Customer’s use of products or services, except to the extent caused by CSA’s gross negligence or intentional misconduct.

8. Collections

If amounts due are not paid when required, Customer agrees to pay applicable late fees, interest as permitted by law, collection costs, court costs, and reasonable attorney’s fees incurred in collecting unpaid balances.

9. Privacy

CSA does not sell personal information. Information provided to us is used solely for business operations, customer communication, service scheduling, billing, marketing communications, and providing requested services.

While we implement commercially reasonable safeguards, no method of electronic transmission or storage is completely secure. Accordingly, CSA cannot guarantee absolute security of information.

10. SMS Communications and Consent

By providing your mobile phone number to CSA HVAC Services, you consent to receive text messages from us related to:

• Appointment confirmations and reminders
• Technician dispatch notifications and arrival updates
• Customer service communications
• Service recommendations and maintenance reminders
• Billing notifications and account updates
• Promotional messages and special offers

Message frequency varies based on your interactions with our business.

Message and data rates may apply according to your mobile carrier’s plan.

You may opt out of receiving SMS messages at any time by replying STOP to any text message. For assistance, reply HELP or contact us using the information below.

Phone: 385.443.5656
Email: office@csahvacservices.com
Website: https://csahvacservices.com/

Wireless carriers are not liable for delayed or undelivered messages.

SMS consent is not shared with third parties or affiliates for marketing purposes.

11. Entire Agreement

These Terms and Conditions, together with any signed proposal, invoice, estimate, maintenance agreement, or service agreement, constitute the entire agreement between Customer and CSA and supersede all prior discussions, representations, and understandings.

12. Non-Transferability

Any estimates, proposals, discounts, promotions, warranties, or agreements provided by CSA are non-transferable unless expressly approved in writing by CSA.

13. Contact Information

CSA HVAC Services
Phone: 385.443.5656
Email: office@csahvacservices.com
Website: https://csahvacservices.com/
Mailing Address: 1448 Business Park Dr, Orem, UT 84058